Saturday, October 29, 2005

Phones for You, 3, Nokia - repair saga

I recently bought a new cell phone, it's a lovely phone built by Nokia (a 6680) on the 3 network. I dumped my previous provider Orange because they took almost 2 months to do a simple phone repair. Now my new phone is giving me trouble, and the fun begins.

I specifically bought one based on Symbian because the Orange Microsoft one kept hanging. Nothing new with Microsoft there I suppose. Now the Nokia keeps rebooting itself or turning itself off for no reason, sometimes in the middle of a call.

When I bought the phone I was told that 3 would give me a three day turnaround on repairs. Great, anything has to be better than 2 months. Right? Well, 3 have now said they do not support the Nokia! Right, back to Phones 4 You, their service is 28 days, they won't give out a replacement phone, won't even unlock an old phone I have so I can just swap the SIMs. This is a terrible service. I would never recomend Phones 4 You to anyone after this.

Now, I have a contract with Phones 4 You, the next time it happens I'm going to be right back to the store and demanding they fulfill the contract they agreed with me when I took the phone. They did clean the absolutely spotless battery contacts as per the repair script, so I have to wait for it to happen again before I can complain in 'anger'.

I'll keep you informed. I feel an email to Watchdog coming on all of a sudden.

1 comment:

Anonymous said...

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