Sainsbury Horsham - Again

Really I don't know why I bother going there any more.

A week ago I bought a can of shaving gel because I knew I was almost out. So what happens when I come to need it? Yep, it didn't work, nowt came out when you pressed the button. So, as I am going to a retirement party I use soap to shave with and of course cut myself - not the best start to a Saturday.

So over to Sainsbuy's we go. I bought a bottle of wine for the retiree (one of my clients) and then went to the customer service desk to get a refund on the gel. Really it's a total misnomer, they should call themselves "We're here to tick off customers in any way we can" desk. A simple matter you'd have thought except when I asked for my money back I got "it's not one of our brands you need a receipt."
For goodness sake!
"Rubbish, I bought it here I want my money back, it's broken".
A 'manager' wandered over and said I wasn't going to get my money back because I didn't have a receipt. So I asked him who he was "Manager of the fruit and veg".

Great, so a manager who looks after a few potatoes isn't going to give me a refund.
"Can I see the real manger please?"
"I can get the duty manager"
"ok"
Then the guy who looks after the potatoes turns his back on me and starts to deal with another customer. Now this isn't on!
"Excuse me, I have a train to catch, can you get the manager please"
"Sir, I'm dealing with another customer, could you wait"
You have got to be kidding me!
"You were dealing with me first, now would you get the manager please and finish with me before being so rude"
So he wanders off, pulls out what looks like a DECT phone and starts speaking to someone. Then the duty manager comes over (Tim I think) and tells the girl on the customer service desk to give me a refund.

You know, it cost them less than two quid. It should have been done with a smile and a "I'm sorry it didn't work sir, here's your money back" I'd have been more than happy and been telling my mates down the pub what good service I had from them - after making exagerated claims about blood spurting from my lip and losing almost a pint. As it is I'm now writting another bloody blog about how shit they are.

Compare this to Waitrose, I had a duff bottle of wine but didn't realise for a few weeks because it was in my wine rack. I took it back and had a "I'm sorry I can't get a refund on this, we've stopped selling it. Can I get you a replacement?"
"sure"
We went to the shelves and he took a really nice bottle of wine and said "Is that okay for you Sir?" Now THAT is decent customer service, I should shop there more often if they opened late.

Really it isn't worth my £5,000/year to be treated like crap at my nearest supermarket.